If you have a complaint or complaint about the Service, Articles or Conditions of Use of the Website, you must send a written communication through the email suporte@partnerplus.pt. Partnerplus will respond to you as soon as possible, proposing a solution that meets the question raised.

Any dispute or claim arising from or related to these General Conditions of Use or the use of the Website must be submitted directly to the electronic complaints book, available here. In the event of a consumer dispute, the consumer can resort to an Alternative Dispute Resolution (ADR) entity, which allows the resolution of conflicts in a simple, fast way and without the need to resort to the courts.

What is Alternative Dispute Resolution?

Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution, or guidance of any conflict, before opening litigious proceedings in the Courts. You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘competent committee in the field of consumer disputes’. Alternative dispute resolution is generally less expensive, less formal and faster than the judicial route.

Alternative Dispute Resolution (ADR) entities that have been communicated to the European Commission, pursuant to paragraph 2 of article 17 of Law no. 144/2015 of 8 September, amended by Decree-Law no. 102/2017, of 23 August, available here. Partnerplus, Lda. informs that it adheres to full membership in the arbitration center CICAP – Consumer Information and Arbitration Center of Porto. This center ensures mediation, conciliation and arbitration of consumer conflicts, ensuring an impartial and efficient process.

CICAP Contacts:

1. Address: Rua Damião de Góis, n.º 31, Loja 6, 4050-225 Porto
2. Phone: +351 225 508 349
3. Email: cicap@cicap.pt
4. Website: cicap.pt

More information available on the Consumer Portal: https://www.consumidor.gov.pt

What does full membership mean?

Full membership implies that Partnerplus undertakes to accept and comply with the decisions rendered by the arbitration center, when the consumer opts for this means of dispute resolution.

Online Dispute Resolution (ODR) Platform

Under Regulation (EU) No 524/2013, the consumer can also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr.

Commitment

Partnerplus privileges the amicable resolution of any situation and encourages prior contact through its customer support channels, to find a quick and satisfactory solution for both parties.