{"id":34063,"date":"2026-04-13T17:22:44","date_gmt":"2026-04-13T17:22:44","guid":{"rendered":"https:\/\/partnerplus-shop.com\/resolucao-de-conflitos\/"},"modified":"2026-08-24T21:53:53","modified_gmt":"2026-08-24T21:53:53","slug":"alternative-dispute-resolution-adr","status":"publish","type":"page","link":"https:\/\/partnerplus-shop.com\/en\/alternative-dispute-resolution-adr\/","title":{"rendered":"Alternative Dispute Resolution (ADR)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34063\" class=\"elementor elementor-34063 elementor-30826\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-805e150 wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"805e150\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4776508 elementor-widget elementor-widget-heading\" data-id=\"4776508\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Alternative Dispute Resolution (ADR)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8251658 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8251658\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+351221119693\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:info@partnerplus.pt\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 64H48C21.49 64 0 85.49 0 112v288c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm0 48v40.805c-22.422 18.259-58.168 46.651-134.587 106.49-16.841 13.247-50.201 45.072-73.413 44.701-23.208.375-56.579-31.459-73.413-44.701C106.18 199.465 70.425 171.067 48 152.805V112h416zM48 400V214.398c22.914 18.251 55.409 43.862 104.938 82.646 21.857 17.205 60.134 55.186 103.062 54.955 42.717.231 80.509-37.199 103.053-54.947 49.528-38.783 82.032-64.401 104.947-82.653V400H48z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-695a2cd e-flex e-con-boxed e-con e-parent\" data-id=\"695a2cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b42d116 e-con-full e-flex e-con e-child\" data-id=\"b42d116\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63fce7a elementor-widget elementor-widget-image\" data-id=\"63fce7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/cicap.pt\/#comecar\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"856\" height=\"276\" src=\"https:\/\/partnerplus-shop.com\/wp-content\/uploads\/2026\/05\/Imagem1.png\" class=\"attachment-full size-full wp-image-34064\" alt=\"\" srcset=\"https:\/\/partnerplus-shop.com\/wp-content\/uploads\/2026\/05\/Imagem1.png 856w, https:\/\/partnerplus-shop.com\/wp-content\/uploads\/2026\/05\/Imagem1-430x139.png 430w, https:\/\/partnerplus-shop.com\/wp-content\/uploads\/2026\/05\/Imagem1-50x16.png 50w, https:\/\/partnerplus-shop.com\/wp-content\/uploads\/2026\/05\/Imagem1-700x226.png 700w, https:\/\/partnerplus-shop.com\/wp-content\/uploads\/2026\/05\/Imagem1-400x129.png 400w, https:\/\/partnerplus-shop.com\/wp-content\/uploads\/2026\/05\/Imagem1-768x248.png 768w\" sizes=\"auto, (max-width: 856px) 100vw, 856px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40d551e e-con-full e-flex e-con e-child\" data-id=\"40d551e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4182918 elementor-widget elementor-widget-image\" data-id=\"4182918\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"291\" height=\"72\" src=\"https:\/\/partnerplus-shop.com\/wp-content\/uploads\/2026\/05\/logo-ec-en.svg\" class=\"attachment-full size-full wp-image-34065\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0272361 e-con-full e-flex e-con e-child\" data-id=\"0272361\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1bb0f74 e-con-full e-flex e-con e-child\" data-id=\"1bb0f74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-132e41b e-flex e-con-boxed e-con e-parent\" data-id=\"132e41b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d2281a color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"1d2281a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you have a complaint or complaint about the Service, Articles or Conditions of Use of the Website, you must send a written communication through the email <a href=\"mailto:suporte@partnerplus.pt\">suporte@partnerplus.pt<\/a>. Partnerplus will respond to you as soon as possible, proposing a solution that meets the question raised.<\/p><p>Any dispute or claim arising from or related to these General Conditions of Use or the use of the Website must be submitted directly to the electronic complaints book, available <a href=\"https:\/\/www.livroreclamacoes.pt\/INICIO\/\"><strong>here<\/strong><\/a>. In the event of a consumer dispute, the consumer can resort to an <strong>Alternative Dispute Resolution (ADR) entity<\/strong>, which allows the resolution of conflicts in a simple, fast way and without the need to resort to the courts.<\/p><h3>What is Alternative Dispute Resolution?<\/h3><p>Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution, or guidance of any conflict, before opening litigious proceedings in the Courts. You may know the concept of alternative dispute resolution by another name: &#8216;mediation&#8217;, &#8216;conciliation&#8217;, &#8216;arbitration&#8217; or &#8216;competent committee in the field of consumer disputes&#8217;. Alternative dispute resolution is generally less expensive, less formal and faster than the judicial route.<\/p><p>Alternative Dispute Resolution (ADR) entities that have been communicated to the European Commission, pursuant to paragraph 2 of article 17 of Law no. 144\/2015 of 8 September, amended by Decree-Law no. 102\/2017, of 23 August, available <a href=\"https:\/\/www.consumidor.gov.pt\/ral-mapa-e-lista-de-entidades\"><strong>here<\/strong><\/a>. <strong>Partnerplus, Lda.<\/strong> informs that it adheres to full <strong>membership <\/strong>in the arbitration center <strong>CICAP \u2013 Consumer Information and Arbitration Center of Porto. <\/strong>This center ensures mediation, conciliation and arbitration of consumer conflicts, ensuring an impartial and efficient process.<\/p><h4><strong>CICAP Contacts:<\/strong><\/h4><ol><li>Address: Rua Dami\u00e3o de G\u00f3is, n.\u00ba 31, Loja 6, 4050-225 Porto<\/li><li>Phone: +351 225 508 349<\/li><li>Email: <a href=\"mailto:cicap@cicap.pt\">cicap@cicap.pt<\/a><\/li><li>Website: <a href=\"http:\/\/www.cicap.pt\">cicap.pt<\/a><\/li><\/ol><p>More information available on the Consumer Portal: <a href=\"https:\/\/www.consumidor.gov.pt\">https:\/\/www.consumidor.gov.pt<\/a><\/p><h4><strong>What does full membership mean?<\/strong><\/h4><p>Full membership implies that Partnerplus undertakes to accept and comply with the decisions rendered by the arbitration center, when the consumer opts for this means of dispute resolution.<\/p><p><strong>Online Dispute Resolution (ODR) Platform<\/strong><\/p><p>Under Regulation (EU) No 524\/2013, the consumer can also use the European online dispute resolution platform: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\">https:\/\/ec.europa.eu\/consumers\/odr<\/a>.<\/p><p><strong>Commitment<\/strong><\/p><p>Partnerplus privileges the amicable resolution of any situation and encourages prior contact through its customer support channels, to find a quick and satisfactory solution for both parties.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Alternative Dispute Resolution (ADR) If you have a complaint or complaint about the Service, Articles or Conditions of Use of<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-34063","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/partnerplus-shop.com\/en\/wp-json\/wp\/v2\/pages\/34063","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/partnerplus-shop.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/partnerplus-shop.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/partnerplus-shop.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/partnerplus-shop.com\/en\/wp-json\/wp\/v2\/comments?post=34063"}],"version-history":[{"count":4,"href":"https:\/\/partnerplus-shop.com\/en\/wp-json\/wp\/v2\/pages\/34063\/revisions"}],"predecessor-version":[{"id":34070,"href":"https:\/\/partnerplus-shop.com\/en\/wp-json\/wp\/v2\/pages\/34063\/revisions\/34070"}],"wp:attachment":[{"href":"https:\/\/partnerplus-shop.com\/en\/wp-json\/wp\/v2\/media?parent=34063"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}